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Privacy Policy

A legal disclaimer

Introduction
The Pole and Aerial Unit values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when interacting with us, including through our website, Team Up booking app, mailing list, and social media platforms.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, email address, phone number, and date of birth.

  • Booking Information: Class registrations, cancellations, and attendance records through the Team Up app.

  • Payment Information: Payment details are processed securely via Team Up or third-party payment gateways.

  • Communication Preferences: Subscriptions to our mailing list and engagement with promotional campaigns.

  • Social Media Interactions: Public interactions, comments, and messages on our social media platforms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Class Management: To facilitate bookings, cancellations, and schedule updates.

  • Payment Processing: To process payments securely.

  • Communication: To send you updates about classes, workshops, and special offers via email or social media.

  • Improving Our Services: To analyze booking trends and improve class offerings and customer experience.

  • Compliance: To comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party platforms like Team Up for bookings and payment processing.

  • Mailing Services: Email marketing platforms for sending newsletters and updates.

  • Legal Authorities: If required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. These measures include secure servers, encryption, and restricted access to sensitive information. However, no online platform can guarantee complete security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to the information we hold about you.

  • Correction: Request corrections to inaccuracies in your data.

  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

  • Withdrawal of Consent: Opt-out of marketing communications or withdraw consent where applicable.

To exercise your rights, contact us at [Insert Contact Email].

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. By using our site, you consent to the use of cookies.

7. Third-Party Links

Our website and social media may contain links to third-party websites. We are not responsible for these external sites' privacy practices or content.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

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